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General

Is chefhyve a Canadian business?

Yes, chefhyve is 100% Canadian owned and operated. Our first location is in Vancouver, BC.

Is chefhyve a franchise?

chefhyve is not a franchise, and we do not have any plans to franchise.

Do all your chefs hold professional certificates?

All of our chefs must hold valid certificates in food safety, and many of them have achieved impressive levels of culinary education.

Having said that, we like to focus on the level of mastery they’ve achieved in a particular cuisine and their ability to create amazing dishes and an unmatched customer experience. See our description of real chef for more details. Whom we’re looking to work with 

Nutrition

Do you accommodate dietary restrictions?

We cook and prepare all of our food in shared, open kitchens. As such, we can’t guarantee that any menu item can be completely free of allergens or other ingredients. Our food halls offer a variety of cuisines where most common allergens are used, including tree nuts, wheat, soy, egg, milk and fish.

We are fully aware of the seriousness of food allergies, and we choose to be transparent about this issue for your safety.

Is everything certified organic + local?

We strive to source locally and organically as much as possible, which also raises some challenges. Small farmers, whom we aim to support, face financial challenges in certifying their crops as organic. So, even if they follow organic practices, their crops may not be labelled as such due to regulatory demands that exceed their financial capacity. 

Also, small farmers are often poorly prepared to handle occasional, drastic weather, which places heavy restrictions on their supply capacity.

To this end, we personally vet all of our sources and visit their facilities to ensure that their practices align with our food ethos. This is one way that we can serve high quality ingredients while still supporting small, local producers.

Where are the ingredients actually coming from?

In line with our commitment to transparency, we post our ingredient sources on chalkboards for all to see. Occasionally, depending on weather conditions and other unforeseen issues affecting local farms, we update the source boards to reflect a temporary change of source.

Ordering

How do I order online?

Skip the line and order online by clicking on the Order Now button.

Be sure to select your preferred location in order to view the menu items associated with it. You can choose order pickup or delivery, plus we’ve also added order customization options for your convenience.

Can I add special instructions?

Unfortunately, in order to ensure order accuracy, it’s not possible at this time to add special instructions. However, there are full customization options that allow you to build the meal of your dreams.

What if I have an allergy?

It’s not possible currently to indicate any allergies using our online system.

If you are ordering in store, kindly notify our team prior to placing the order, and we’ll take extra care to accommodate your needs.

For your safety and in line with our commitment to transparency, you are advised to consider the fact that we use most allergens in our shared kitchens, including, but not limited to, tree nuts, wheat, soy, egg, milk and fish. As such, you may be at risk of an allergic reaction even if you order a meal that does not contain ingredients to which you are allergic. We cannot guarantee that any of our food is completely free of any allergens as individual foods may come in contact with other items that are not part of the original ingredients.

Why are you against having freezers and microwaves?

Having such appliances in the kitchen goes against best practices for fresh, gourmet meals and isn’t in line with our food ethos.

A failure in managing inventory levels properly necessitates freezing foods for extended periods before having to “flash heat” them using microwave radiation. While both practices are the norm in the industry, we chose to ban freezers and microwaves from our kitchens from the very start.

Our ingredients are sourced fresh from local farms where possible, and all meals are prepared in small batches in our open kitchens right before your eyes.

How do I set up an account?

You’ll be prompted to set up an account before placing an order online.